If your soft closer system is experiencing issues, you can often resolve them using an Allen key (please note the Allen key just be the one left behind during installation or the one that comes with our soft closer kit 2mm). Simply adjust the system by raising the catcher on the door, which typically resolves the problem. If the catcher is at full extension you can lower the receiver on the track slightly.

See helpful video here. If you still encounter issues after attempting this solution, please reach out to us via email at info@brisbanebarndoors.com.au.