At Brisbane Barn Doors, we strive to provide timely delivery for our quality barn doors and hardware. Our standard-sized doors and hardware are readily available for delivery (within 5-7 working days) or pickup.
The average transit time for shipped orders is 3-5 working days, but transit times may vary based on the delivery location. For local pickup orders, we will keep you informed, notifying you as soon as the order is ready for collection.
We use major courier services for shipping. Please refrain from scheduling door or hardware installations until your order has been received.
All carriers require a physical delivery address and a contact number. If you need to make changes to your delivery address, please contact us immediately after placing your order.
Changes or cancellations must be made within one business day of placing your order. Changes made after this period will incur a restocking fee of 20% of the total order amount.
Upon delivery, carefully inspect your hardware and door packages for any damage. If damage is observed, inform Brisbane Barn Doors (info@brisbanebarndoors.com.au) immediately or refuse delivery with the driver. Claims for damages will not be accepted without proper notification. Open and inspect packages thoroughly for any missing or incorrectly shipped items, reporting them to us within 7 days of receipt.
If incorrect items are not reported to Brisbane Barn Doors within this 7-day timeframe, the customer acknowledges and accepts that refunds, replacements, or credits will no longer be available.
Report damages to the shipping company driver and to us immediately, as mentioned in the Delivery Inspection section. Replacement orders for damaged goods are given priority.
Eligible returns must be requested within 15 days of receiving the order (excluding damages and defects). This applies to kits in a standard finish. Special or custom orders are considered non-returnable, and eligible returns are subject to a 20% restocking fee plus return shipping.
Please note that shipping costs associated with returning hardware are non-refundable. Hardware must be returned in new condition, free of damages, and refunds will be processed within 10 business days of receiving the returned items.
To ensure the quality of your door, we recommend hanging it as soon as possible after receiving. If immediate installation is not possible, store the door in the correct position and apply stain or paint promptly to prevent warpage. Return requests for doors must be made within 15 days, and, similar to hardware, they must be returned in new condition. Refunds for returned doors will be processed within 10 business days of receiving the items. Change or cancellation of door orders must be made within one business day, and changes made afterward will incur a 20% restocking fee. Orders begin processing immediately upon placement, as the majority of our items are made to order.
1. Our Commitment to You
Thank you for the opportunity to provide a quote for your barn door project!
At Brisbane Barn Doors, we pride ourselves on providing quality Australian-made barn doors, professional workmanship and excellent customer service.
Our quotes are prepared using the information available at the time. We encourage you to contact our team if you have any questions regarding pricing, measurements, product specifications or installation requirements before accepting your quote.
We provide a 12-month voluntary warranty covering eligible defects in materials and workmanship, as outlined in the Warranty Terms & Conditions below.
2. Important – Quote Acceptance & Specifications
PLEASE CAREFULLY REVIEW ALL DETAILS OF YOUR QUOTE BEFORE ACCEPTING.
By accepting your quote, you confirm that you have reviewed and approved the specifications listed, including:
Please note: Opening measurements and finished door dimensions are not the same.
Barn doors are generally manufactured larger than the opening to provide appropriate coverage, subject to the available installation space.
If any details are incorrect or require clarification, please contact our team before accepting your quote.
Any requested changes following acceptance must be submitted in writing. Additional charges may apply, particularly where materials have been ordered or manufacturing has commenced. Any additional charges will be communicated for approval before proceeding.
3. Important – Door Sizing & Supply-Only Orders
For supply-only orders, customers must arrange for their installer to review and confirm that the proposed door dimensions and hardware are suitable for their intended installation before accepting the quote.
Our quoted door dimensions are generally calculated using the opening measurements provided by the customer and our standard sizing allowances.
These calculations are based on the information supplied and may not account for all site-specific conditions, including:
Photographs and customer-provided measurements assist our team in making recommendations. However, they may not identify every installation constraint and are not a substitute for an onsite assessment.
Supply-only customers should have their installer confirm the proposed finished door dimensions, hardware requirements, clearances and suitability for the space before approving the quote.
Where Brisbane Barn Doors has not been engaged to complete an onsite check measure or installation, we cannot independently verify all site conditions or measurements supplied.
If you are unsure about the proposed dimensions or installation requirements, please contact our team before accepting your quote.
If measurements or specifications change after acceptance, please notify us in writing as soon as possible. Revised dimensions must be confirmed in writing before manufacturing proceeds.
4. Brisbane Barn Doors Installation Services
Where Brisbane Barn Doors is engaged to provide professional installation, our team will arrange an onsite check measure to assess the installation space and confirm the appropriate door dimensions before manufacturing.
This allows us to assess relevant site conditions, hardware requirements and installation clearances.
Any necessary changes to the original quote identified during the check measure will be discussed with the customer before proceeding.
Installation services include only the work specified in the accepted quote.
Additional services, including painting, removal of existing doors, modifications to architraves or skirting boards, and repairs to surrounding surfaces, are not included unless specifically stated.
5. Barn Door Coverage, Gaps & Clearances
Barn doors are designed to slide along the outside of a wall rather than sit within a traditional door frame.
As a result, a gap between the door and the wall is a normal characteristic of sliding barn door installations.
The size of this gap may vary depending on:
As a general guide, our standard sliding barn doors are manufactured approximately 100 mm wider than the opening, providing approximately 50 mm of overlap on each side.
However, this is a standard guideline only. The actual door dimensions and overlap may need to be adjusted to suit the available installation space, hardware requirements and customer preferences.
Barn doors do not create an airtight or soundproof seal. While they provide privacy and separation between spaces, some light, air and sound may pass through the surrounding gaps.
We do not currently offer additional sealing products to eliminate these gaps, as we have not established a solution that consistently delivers the desired results.
If privacy, sound reduction or light control is particularly important for your space, please discuss your requirements with our team before accepting your quote.
WARRANTY TERMS & CONDITIONS
6. Our 12-Month Warranty
Brisbane Barn Doors provides a 12-month voluntary warranty covering defects in materials and manufacturing workmanship under normal, intended use.
Where Brisbane Barn Doors has completed the installation, our 12-month workmanship warranty also covers defects arising from our installation work.
The warranty period commences from the date of supply of the product or completion of installation, as applicable.
Hardware is covered by the applicable manufacturer’s warranty, where provided, in addition to any rights under Australian Consumer Law.
Where a defect is covered by our voluntary warranty, Brisbane Barn Doors will arrange an appropriate repair, replacement or rectification at no charge, subject to the warranty terms below.
This voluntary warranty is provided in addition to, and does not replace, any rights under Australian Consumer Law.
7. Warranty Exclusions
Our voluntary warranty does not cover damage or faults caused by:
These exclusions apply only to the extent that the relevant circumstances caused the damage or fault and do not exclude rights under Australian Consumer Law.
8. Warranty Claims & Assessments
If you experience an issue with your barn door or hardware, please contact Brisbane Barn Doors with:
Our team will review the information provided and may request further details or arrange an onsite inspection where necessary.
Where an assessment establishes that the issue was caused by misuse, accidental damage, incorrect third-party installation or another circumstance not covered by our warranty or Australian Consumer Law, repair, replacement, labour and associated transport costs may be charged.
Any applicable charges will be communicated before chargeable work proceeds.
Where a fault is covered by our voluntary warranty or Australian Consumer Law, an appropriate remedy will be provided at no charge in accordance with the customer’s rights.
9. Out-of-Warranty Service Calls
For service requests that are not covered by our voluntary warranty or Australian Consumer Law, a standard call-out fee of $150 + GST may apply.
Additional charges may apply for replacement parts, hardware or repair work.
All applicable fees will be communicated before booking or proceeding with chargeable services.
No call-out or repair fee will be charged where Brisbane Barn Doors is required to provide the relevant remedy under Australian Consumer Law.
10. Warranty Expenses & Transport
Where a fault is covered by our voluntary warranty, Brisbane Barn Doors will bear the reasonable costs of providing the warranty remedy, including necessary labour, replacement parts.
Please contact us before arranging any return freight or third-party repair services.
Customers seeking reimbursement of reasonable expenses should provide supporting receipts or documentation to our office.
11. How to Make a Warranty Claim
Please direct warranty enquiries and claims to:
Brisbane Barn Doors
Unit 4, 42 Trade Street, Lytton QLD 4178
Phone: 0481 085 365
Email: info@brisbanebarndoors.com.au
Warranty claims should be submitted as soon as reasonably practicable after a fault is identified.
For claims under our 12-month voluntary warranty, the relevant defect must arise within the applicable 12-month warranty period.
Claims under Australian Consumer Law are not limited to this voluntary warranty period.
12. Acceptance of Terms & Conditions
By accepting your quote, you acknowledge that you have read and understood these Terms & Conditions, including the specifications, sizing information, installation requirements and warranty provisions.
Your rights under Australian Consumer Law remain unaffected.
