Frequently Asked Questions

Financial

Do I need to pay a deposit?

Some jobs may require a 30% deposit to be paid upon quote acceptance.

Payment plans?

We can offer a payment plan while your door is being built. Once the door is delivered, picked up, or installed, payment must be completed.

Payment options?

Payment can be arranged via bank, online payment gateway Stripe, transfer, deposit, or cash.

General

How can I contact you guys?

For general enquiries (including questions regarding quotes, pricing, measurements, workshop visit, and more), please email info@brisbanebarndoors.com.au

For marketing or advertising opportunities, please email marketing@brisbanebarndoors.com.au

To schedule a call to discuss your project directly with Alex, please email alex@brisbanebarndoors.com.au

Please note that we are a small business and email is our best point of contact. 

Are barn doors soundproof?

Even though our doors provide privacy, they are external sliding doors, so they don’t fully seal.
We make the doors oversized to allow for this, but they will never completely be soundproof.
Our doors are 42mm thick so thicker than a normal door.

Are exterior barn doors possible?

Yes, these are possible. Contact us on info@brisbanebarndoors.com.au for more information.

COVID-19 Concerns

Rest assure we have a COVID-Safe plan in place. If you ever have any concerns please contact us info@brisbanebarndoors.com.au

Our business is preventing the spread of COVID-19 on worksites by:

  • Practising social distancing indoors and outdoors.
  • Minimising the numbers of people required on site.
  • Implementing good hygiene practices.
  • Ensuring workers who are unwell stay at home.
  • Only allowing necessary visitors to the site.
  • Following the quarantine and self isolation rules if required.
  • Keeping up to date with information and changes to the government’s COVID-19 requirements.

Does the Barn door come with a lock?

Barn doors are not ideal for locking, but a simple cabin hook can be all that is needed. If a privacy lock is required there is an extended jamb that needs to be placed prior to the Barn door being installed.

Where are your doors made?

Our doors are made in Brisbane, Australia. By our small business owner and certified carpenter Alex.

Where are you located?

Our workshop is in Lytton Brisbane. To organise a time to view our doors please contact us on info@brisbanebarndoors.com.au

How do I get a quote?

To provide a quote fill out our Quote Request form or email info@brisbanebarndoors.com.au. Please provide the following information: opening measurements, a photo of the space (if possible), the style of the door you want and if you want the rail, the door painted, and installation. Looking forward to hearing from you.

Are rails, handles and soft closes included?

All rails, handles and soft closes are sold separately. Contact us today for a quote.

Materials used?

All of our doors are custom made based on your requirements and budget. Our materials range from Tasmanian Oak, MDF, and more (email us for more information on info@brisbanebarndoors.com.au).

Services

Are painted doors provided primed (undercoat of paint)?

Yes, all doors are provided primed/undercoat of paint as part of the standard price.

Do you provide the doors painted?

Yes, if you require the doors to be painted we also provide this service at an additional cost. Contact us today for a quote.

Do you offer other building services?

As a certified carpenter Alex can offer other services. Please contact us today to discuss.

Do you install?

Yes, we can install your doors for you. This is an additional service, which we are happy to quote for.

How long does it take to make?

Standard Barn Doors take 4 weeks to be built. We book out pretty quickly so it is best to contact us to provide timeframes, as these may vary depending on your job and if installation is required.

Shipping & Delivery

Can I pick up the door?

Yes, we are based in Lytton, Brisbane and pick up of your door can be organised.

Serviceable area? Interstate?

We install and deliver to Greater Brisbane, Ipswich, Sunshine Coast and, Gold Coast. Contact us today for a quote.

Do you deliver?

Yes, we deliver to Australia wide.

Warranty / Guarantee

Do you have warranty on your doors?

We do!

12 month guarantee on workmanship. Materials supplied by us have a manufacturer guarantee of not less than one year.